Terms & Conditions

• Rates are based on per couple basis in Indian rupees – 2 persons staying together sharing the same room

• Package does not include air fare to and from Srinagar

• Service tax extra as applicable unless otherwise stated

• Transportation provided will be as per itinerary for a full day and not at disposal

• Any increase in fuel, taxes, permits at the time of actual date of journey may affect package prices

• The package does not include guide services

• Telephone calls, laundry services, and mini bar not included with the package

• Package rates are subject to change without prior notice

• Meal plan: EP – Accommodation only, CP – Accommodation with breakfast, MAP – Accommodation with breakfast, and dinner

• For refund on cancellation please check Green Acre’s cancellation policy

• Green Acre reserves the right to change/modify or terminate the package at any time at its own discretion and without any prior notice

• In case of unavailability in mentioned hotels, alternate accommodation will be arranged in a similar category hotel

• Candlelight dinner once during the stay – Honeymoon package only

• Honeymoon cake once during the stay – Honeymoon package only

• Flower bouquet once during the stay – Honeymoon package only

• Premium Package Vehicle - Toyota Innova or Similar (7 seater)

• Luxury Package Vehicle – Chevrolet Tavera, Toyota Qualis or similar (7 seater)

• Deluxe Package Vehicle – Tata Sumo or similar (7 seater)

• On Request Tempo traveler (12 seater) *extra charges may apply

• Tata Winger (12 seater) *extra charges may apply

• Entrance charges for sightseeing at any of the tourist spots are not included and are extra – shikara ride at Dal lake, horse riding, gondola ride at Gulmarg, air tickets to and from Amarnath, golfing – green fees or caddy charges, skiing charges are not included in any of the packages

• For local sightseeing in Gulmarg-Pahalgam-Sonamarg – Srinagar taxis are not permitted. You will need to hire a local taxi or a pony for sightseeing at your own cost. The package includes only transfer to Gulmarg-Pahalgam-Sonamarg.

Hotel & Cancellation Policies

Check In and Check Out Time:
Check in at 1400 Hrs and Check out at 1200 Hrs

Early Check in and Late Check Out:
Please call the hotel directly prior to your arrival to make any necessary arrangements. Early check in and late check out is subject to availability and extra charges for one night will apply.

Rate/Reservation Validity:
Once the booking has been processed, you will receive a Reservation Confirmation email that outlines a summary of your booking. Please review the information carefully.
Please note that electronic reservation confirmations are provided to you solely for your convenience and that we retain official records of our reservation transactions, including details of dates of stay and room rates. In the event of discrepancies, alterations, modifications, or variations between this confirmation and our official records, our official records will be the principal document of reference. Tampering with this confirmation to alter the room rate, or any other reservation information is strictly prohibited and may have legal consequences.

Early Departures:
There are no refunds or credits issued for early checkouts.

Pets Policy:
Pets are not allowed. If you have a service dog/animal, please inform our reservation desk.

Disputes:

Subject to Srinagar Jurisdiction.

Guarantee Rules/Deposit Policy:

• A 50% deposit of the total room cost including taxes is required to secure your reservation.

• For reservations guaranteed with a form of payment at time of booking, rooms are held until hotel check-out time on the day following arrival. For reservations not guaranteed with a form of payment at time of booking, rooms are held until 1800 hrs as per the hotel policy.

• The remaining balance of your total room cost including taxes is due upon check in at the hotel. Please ensure you confirm your payment with us via email.

Cancellation Policy

• Securing a reservation with your deposit means you accept the terms and conditions of our Cancellation Policy.

• A 50% deposit of the total room cost including taxes is required to secure your reservation.

• Cancellations made for individual room more than 7 days from check-in date will receive a 100% refund of the deposit paid.

• Cancellations made individual room less than 7 days and more than 24 hours from check-in date will receive a 50% refund of the deposit paid.

• Cancellations made individual room less than 24 hours from the check-in date will forfeit the deposit paid.

• Group bookings - above 2 Rooms: Cancellations made more than 30 days from check-in date will receive a 100% refund of the deposit paid.

• Group bookings - above 2 Rooms: Cancellations made more than 15 days from check-in date will receive a 50% refund of the deposit paid.

• Group bookings - above 2 Rooms: Cancellations made individual rooms less than 15 days from the check-in date will forfeit the deposit paid.

• There are no refunds or credits issued due to bad weather, storms or any natural disaster. We recommend purchasing Travel Insurance to protect against these types of unforeseen events.

If you require any further information or clarification, please contact us by email or by phone